Community Guidelines

UGIG LLC. DOING BUSINESS AS CAMPAID

Community Guidelines

Last Updated: August 13, 2026 · Effective immediately upon acceptance at signup, first post, and first application accepted

Why We Have Community Guidelines

Campaid is a peer-to-peer marketplace for students and their campus communities. The safety, trust, and integrity of this community depend on everyone following these Guidelines. Violations are taken seriously and may result in permanent removal from the platform.

Who These Guidelines Apply To

These Guidelines apply to everyone with a Campaid account, including Hirers who do not have Tasker mode enabled, Taskers, ticket sellers and buyers, and Goods Marketplace participants. They apply to all actions taken through the platform, including messages, listings, task posts, offers, profile content, and in-person interactions arranged through Campaid.

Triple-Gate Acceptance — You Have to Agree More Than Once

These Guidelines are not a one-time checkbox. You will be asked to re-accept them at three separate points:

Gate 1 — Signup. You agree to these Guidelines the first time you create your account. Your acceptance is recorded on your user record.
Gate 2 — First Post. The first time you post a Task as a Hirer, list a ticket on the Ticket Counter, or list an item on the Goods Marketplace, you must re-accept these Guidelines before the post completes.
Gate 3 — First Application Accepted. The first time you accept an applicant on a Task you posted, or a Task application of yours is accepted, you must re-accept these Guidelines.

Existing users who have not yet satisfied a particular gate will be prompted to accept these Guidelines the next time they attempt the corresponding action. Refusal to accept at any gate means the corresponding action does not occur.

Meeting Safety Clause

Any meeting between users arranged in connection with a Campaid transaction — delivery, handoff, task performance, ticket exchange, item handoff, or otherwise — is undertaken by the users in their personal capacities at their own risk. Users are strongly encouraged to: meet in well-lit public locations; bring a friend; confirm identity through the Campaid platform before meeting; and keep all communications within the Campaid messaging system prior to the meeting. Ugig LLC is not a party to any in-person meeting, does not supervise meetings, does not provide security, and is not responsible for any harm — including but not limited to property damage, bodily injury, emotional distress, theft, or loss — arising from or in connection with such meetings.

Campaid is not an emergency service. We cannot respond to emergencies, we do not monitor meetings between users, and we have no ability to intervene in one as it happens. If you feel unsafe or are in danger, leave and call 911, or your local non-emergency police line if the situation is not urgent. Reporting a user through Campaid creates a record for us to act on afterwards — it does not summon help.

Prohibited Conduct (Not Exhaustive)

Harm to People

Violence of any kind. Campaid has zero tolerance for violence: committing, attempting, soliciting, offering, requesting, or paying for physical violence against any person is prohibited and results in immediate and permanent removal, whether or not the conduct took place in connection with a Campaid transaction.
Threats of violence, stalking, doxxing, or any conduct intended to intimidate another user.
Harassment on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, disability, or any other protected characteristic.
Hate speech, slurs, or content that dehumanizes a protected group.
Sexually explicit content, sex work, or solicitation of sexual services.
Tasks involving the care of minors, elderly individuals, or vulnerable adults.
Performing or requesting a Task while impaired by alcohol or drugs, or requesting a Task that requires another user to be impaired.
Tasks involving extreme physical danger, or tasks requiring a specialized professional license the user does not hold.

Harm to the Platform and Other Users' Money

Requesting, offering, or accepting off-platform payment (e.g., Venmo, CashApp, Zelle, PayPal, or cash). This forfeits all platform protections and is grounds for immediate permanent ban.
Fake gigs, fake applicants, review manipulation, collusion, or any scheme designed to artificially move money or boost ratings.
Initiating a fraudulent chargeback after a Task was completed, a ticket was delivered, or a marketplace item was received.
Providing false Taxpayer Identification Numbers to Campaid or Stripe, or misrepresenting yourself as an employee of Ugig LLC or Campaid.
Bypassing or attempting to bypass any platform gate — for example, completing a Task for a Hirer without using the platform payment system.

Harm to Buyers — Tickets and Goods Marketplace

Listing speculative tickets — tickets you do not physically possess and do not have an immediate legal right to transfer.
Listing counterfeit, fake, stolen, or materially misrepresented goods.
Listing items you are legally prohibited from selling (stolen property, controlled substances, etc.).
Firearms of any kind, ammunition, magazines, frames, receivers, and firearm parts or accessories. This prohibition is absolute and does not depend on whether a licence, permit, or background check would be required for the sale. These item prohibitions apply to selling or handling the item itself; they do not bar a legitimate ticket to a lawful event merely because the event involves such an item (for example a gun show, a beer festival, or a 21+ concert), which is screened and may be held for admin review.
Realistic imitation firearms, including airsoft and BB guns and any replica that could reasonably be mistaken for a real firearm.
Tasers, stun guns, brass knuckles, butterfly knives, switchblades, and similar prohibited weapons.
Alcohol of any kind, and any Task involving the purchase, collection, delivery, or service of alcohol.
Tobacco, e-cigarettes, vapes, and nicotine products of any kind.
Fireworks and explosives.
For clarity, the following are permitted: household and kitchen knives, pocket knives and multi-tools, obvious toys such as brightly coloured foam-dart or water guns, and personal safety devices including pepper spray and personal alarms.
Failing to disclose material defects on a marketplace listing.

Harm to Academic Integrity and Campus Rules

Posting or accepting Tasks that facilitate academic dishonesty — for example, completing graded homework, taking exams, or writing papers on behalf of another student.
Tasks that require trespass on restricted campus property, or that violate a host institution's code of conduct.
Note: Campaid is not affiliated with any educational institution and does not report user activity to any institution, except as required by law.

Reporting

If you see something that violates these Guidelines, report it through the in-app Report button on the relevant Task, listing, offer, or message. For urgent safety issues, email support@campaid.net directly. Two reports from different users on the same listing suppress it automatically pending admin review; suppression is not a finding against the seller, and an admin reviews it.

Tasker Strike System

Taskers are subject to a strike system for conduct that harms other users or the platform. Strike-generating events include: (i) cancelling a confirmed Task after the Hirer has paid; (ii) failing to appear or complete work after confirmation; (iii) soliciting off-platform payment; (iv) receiving a valid Community Guidelines violation finding from Campaid. Three (3) cumulative reliability strikes may result in suspension or termination of the account, subject to appeal. Fraudulent, safety-threatening, or legally impermissible conduct may result in immediate permanent ban without strike accumulation.

Hirer and Buyer Conduct

A chargeback filed with your card issuer is treated as a payment dispute: the account is automatically suspended for up to thirty (30) days while an administrator reviews it. A chargeback confirmed to be fraudulent — filed after a transaction was completed and delivered as described — results in a permanent ban and the fee described in the Terms of Service. A chargeback found to be a legitimate dispute results in no penalty and the account is restored.

Enforcement — Who Decides

Campaid administrators — the Ugig LLC founders and any personnel they designate — have sole authority to interpret these Guidelines and to determine violations. First-response target is forty-eight (48) hours for non-safety reports; four (4) hours for safety reports. The first administrator to review a report makes the initial decision. A second-founder review may be requested once for borderline cases; that decision is final.

Ban Appeals

If you believe Campaid has suspended or banned your account in error, you may appeal once in writing by emailing support@campaid.net within thirty (30) days of the action. Your appeal must state the reason you believe the decision was incorrect. Appeals are reviewed by a Campaid founder who was not involved in the original decision. You will receive a written response within ten (10) business days. The appeal decision is final. Re-signing up after a ban without a successful appeal is a separate violation of the Terms of Service.

Changes to These Guidelines

Campaid may update these Guidelines. Material changes will be notified via email and prominent in-app notice no fewer than thirty (30) days before taking effect. Continued use of the platform after the effective date constitutes acceptance.

Contact

Questions or reports: support@campaid.net · (470) 899-8989 · 1502 12th St S, Birmingham, AL 35205