Terms of Service

UGIG LLC. DOING BUSINESS AS CAMPAID

Terms of Service

Last Updated: August 13, 2026 · Effective immediately upon account creation

LEGALLY BINDING AGREEMENT — BY CREATING AN ACCOUNT OR USING CAMPAID YOU AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY. IF YOU DO NOT AGREE, YOU MUST NOT USE THE SERVICES.

We are Ugig LLC., doing business as Campaid ("Company," "we," "us," "our"), a company registered in Alabama, United States at 1502 12th St S, Birmingham, AL 35205. We operate the website https://campaid.net (the "Site"). Campaid is a peer-to-peer digital marketplace connecting Hirers with Taskers. You can contact us at support@campaid.net or (470) 899-8989.

TABLE OF CONTENTS

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction where such use would be contrary to law. The Services are not tailored to comply with industry-specific regulations (HIPAA, FISMA, etc.). Campaid is available only in the United States. Campaid connects Hirers (users seeking help with tasks) with Taskers (verified student service providers), and separately operates a Ticket Counter and Goods Marketplace for peer-to-peer buying and selling between campus community members.

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the "Content"), as well as trademarks, service marks, and logos ("Marks"). Our Content and Marks are provided "AS IS" for your personal use in connection with the Services, and may not be redistributed or resold.

Your use of our Services

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and download or print a copy of any portion of the Content solely for your personal, non-commercial use. No Content may be copied, reproduced, sold, or exploited for any commercial purpose without our express prior written permission.

Your submissions and contributions

By sending us any submissions, you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use, reproduce, display, and distribute them. We claim no ownership of, and you assign us no rights in, any review or feedback you post about Campaid or about another user. When you post Contributions, you grant us an unrestricted, irrevocable, perpetual, royalty-free, worldwide license to use, copy, distribute, sell, and exploit your Contributions for any purpose. You are responsible for what you post or upload. By posting any task deliverable, listing, or content through the platform, you represent and warrant that you hold all intellectual property rights necessary to grant the foregoing license and that your content does not infringe any third-party rights.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information; (3) you have the legal capacity to comply with these Legal Terms; (4) you are at least 18 years of age; (5) you will not access the Services through automated or non-human means; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and are responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username that we determine to be inappropriate, obscene, or otherwise objectionable. You must notify support@campaid.net within twenty-four (24) hours of any suspected unauthorized use of your account.

5. PURCHASES, PAYMENT & ESCROW

All payments on Campaid are processed exclusively through Stripe. By making a purchase, you authorize Stripe to charge your payment method. You agree to provide current, complete, and accurate payment and account information for all purchases. Sales tax will be added where required. All payments shall be in U.S. dollars. Campaid does not store or process card or bank account numbers; all card and bank data is collected and held by Stripe (PCI-DSS Level 1).

Stripe Connect requirement: To list a ticket on the Ticket Counter, list an item on the Goods Marketplace, or receive earnings as a Tasker, you must complete Stripe Connect bank verification. Browsing, posting tasks as a Hirer, and submitting offers do not require bank verification. Refusal or failure to complete Stripe Connect when required disables the corresponding marketplace actions on your account.

Payment handling: For Ticket Counter and Goods Marketplace transactions, payments are collected and held by Stripe (via Stripe Connect) at checkout. Campaid never takes possession of, holds, or transmits user funds; funds remain in Stripe's custody until released to the seller or refunded to the buyer on Campaid's instruction. After the seller marks the item as delivered, the buyer has a twenty-four (24) hour universal buyer confirmation window to confirm receipt, report a problem, or open a dispute. If the buyer takes no action within that window, funds auto-release to the seller via an automated process. This twenty-four (24) hour window applies uniformly to both Ticket Counter and Goods Marketplace and supersedes any prior reference to 24-hour, 48-hour, or 72-hour windows. For Gigs, hirer confirmation of task completion triggers the manual Stripe transfer to the Tasker's connected account. Disputes opened within the confirmation window suspend auto-release and route to the Campaid dispute-resolution process (see Section 18 and the Refund Policy).

6. REFUND POLICY

Refund eligibility varies by product:

Gigs: a Hirer who cancels before the Tasker has started work receives a full automatic refund, including the 12% service fee. If the Tasker cancels after the Hirer has paid, the Hirer receives a full automatic refund and the Tasker receives a strike on their reliability record. Once the Tasker marks the work finished, the Hirer has forty-eight (48) hours to confirm it or to raise a problem; if they do neither, payment releases to the Tasker automatically.
Ticket Counter and Goods Marketplace: Full automatic refund to the buyer if the seller cancels before marking delivery. Buyers may open a dispute within the twenty-four (24) hour confirmation window for invalid, misrepresented, counterfeit, or undelivered items. If no dispute is opened within the confirmation window, funds auto-release to the seller and the transaction is final.
Campaid's service fee is returned with every refund — in full on a full refund, and in the same proportion on a partial refund. Campaid does not vary the fee according to who was at fault. The sole exception is a Hirer who does not attend an agreed meetup, described below. Payment processing fees charged by Stripe are retained by Stripe and are not within Campaid's control.
If somebody does not attend an agreed meetup: where the Hirer does not attend, the Tasker is paid 5% of the task price and the Hirer forfeits the service fee — the only circumstance in which that fee is not returned. Where the Tasker does not attend, the Hirer is refunded in full and the Tasker receives a strike. On tickets and marketplace items, a buyer who does not attend is refunded in full and no percentage is paid to the seller.
Returning goods: a marketplace seller may require the item to be returned as a condition of a refund, and this is shown on the listing before purchase. Campaid will not require the return of an item alleged to be counterfeit, and will not require any person to meet another user against whom they have made a report.

Campaid may authorise full or partial refunds following dispute review. For the complete refund rules and the chargeback process, see the Refund Policy at campaid.net/legal-center.

7. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:

Systematically retrieve data from the Services to create a database or directory without written permission.
Trick, defraud, or mislead us and other users, especially to learn sensitive account information.
Circumvent, disable, or otherwise interfere with security-related features of the Services.
Use any information obtained from the Services to harass, abuse, or harm another person.
Use the Services in a manner inconsistent with any applicable laws or regulations.
Upload or transmit viruses, Trojan horses, or other malicious material.
Engage in any automated use of the system, including scripts or data mining.
Attempt to impersonate another user or person.
Request or accept payments off-platform (e.g., Venmo, CashApp, Zelle, PayPal, or cash). Any confirmed off-platform payment attempt forfeits all platform protections and mediation rights, results in a permanent ban, and may subject you to recovery of Campaid's actual documented losses and reasonable administrative costs, up to $50.00 USD per occurrence (see Section 39).
Post or request tasks that promote academic dishonesty, including completing homework, taking exams, or writing papers for another student.
Post, list, sell, offer, request, or arrange the transfer of any of the following as a Task or a Goods Marketplace listing (a ticket listing for a lawful event is not barred merely because the event involves such an item - for example a gun show, a beer festival, or a 21+ concert - but is screened and may be held for admin review): alcohol; tobacco, e-cigarettes, vapes, or nicotine products; illegal drugs or controlled substances; firearms of any kind, ammunition, magazines, frames, receivers, or firearm parts and accessories; realistic imitation firearms, including airsoft and BB guns; tasers, stun guns, brass knuckles, or similar prohibited weapons; fireworks or explosives; or forged, fake, or fraudulent identification documents. The prohibition on firearms and related items is absolute and does not depend on whether a licence, permit, or background check would be required for the transaction.
Perform or request a Task while impaired by alcohol or drugs, or request a Task that requires another user to be impaired.
Commit, attempt, solicit, offer, request, or pay for physical violence against any person. Campaid has zero tolerance for violence, and this prohibition applies whether or not the conduct takes place in connection with a Campaid transaction.
For clarity, household and kitchen knives, pocket knives and multi-tools, obvious toys such as brightly coloured foam-dart or water guns, and personal safety devices including pepper spray and personal alarms are permitted.
Sell, offer, or attempt to sell counterfeit, forged, or stolen event tickets.
Post tasks requiring specialized professional licenses or tasks involving extreme physical danger.
Request or provide tasks involving care of minors, elderly individuals, or vulnerable adults.
List or attempt to sell speculative tickets you do not physically possess.
Engage in review manipulation, fake gigs, collusion, or any scheme to artificially transfer funds.
Initiate fraudulent chargebacks after a task has been successfully completed or a valid ticket/item delivered.
Provide false Taxpayer Identification Numbers (TIN/SSN/EIN) to Campaid or Stripe.
File tax returns falsely claiming to be an employee of Ugig LLC or Campaid.
Violate the rules, regulations, or code of conduct of your college or university, including unauthorized access to restricted buildings, solicitation or commercial activity in university facilities or residence halls where it is prohibited, or use of university property or resources for personal financial gain.

Automated monitoring consent: By using Campaid you acknowledge and consent that (a) all in-platform messages are scanned in real time for off-platform payment patterns (Venmo, CashApp, Zelle, PayPal, phone-number formats), and detection triggers an inline warning, an admin alert, and may flag or suspend the account; (b) new ticket and marketplace listings are checked automatically for duplicate order identifiers, and a listing is hidden automatically once it receives two or more user reports — such listings are held pending review, with appeals available via support@campaid.net; and (c) two confirmed user reports on the same listing automatically hide that listing pending review.

Background Check Disclaimer: Background checks are not currently offered on Campaid. If and when Campaid offers voluntary background checks through a third-party agency (e.g., Checkr), we do not guarantee the accuracy of those reports. A cleared background check is not a guarantee of safety. Campaid explicitly disclaims liability for the actions of any user regardless of background check results.

Assumption of Risk & Release: By using Campaid, you acknowledge that interacting with strangers involves inherent risks including property damage, bodily injury, theft, or emotional distress. To the maximum extent permitted by law, you hereby release Ugig LLC, its founders, officers, and affiliates from all claims arising out of disputes between users or the performance of tasks. This release does not apply to liability for death or personal injury caused by Ugig LLC's own negligence, to fraud, or to any liability that cannot lawfully be released, consistent with Section 21.

8. USER GENERATED CONTRIBUTIONS

The Services may invite you to chat, contribute to, or participate in blogs, message boards, or online forums. Any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you represent and warrant that they are accurate, not misleading, not unsolicited advertising, not obscene or harassing, and do not violate any applicable law, regulation, or the rights of any third party.

9. CONTRIBUTION LICENSE

By posting your Contributions to any part of the Services, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, and distribute such Contributions solely to operate, promote, and improve the Services. We do not sell your Contributions. This license ends when you delete the Contribution or your account, except for residual backups or as required by law, and except for reviews, which are governed by Section 38. You retain ownership of your Contributions and any associated intellectual property rights, subject to the license granted herein.

10. GUIDELINES FOR REVIEWS

When posting a review, you must comply with the following: (1) you should have firsthand experience with the person being reviewed; (2) your reviews should not contain offensive, racist, or hateful language; (3) your reviews should not contain references to illegal activity; (4) you may not post false or misleading statements; and (5) you may not organize campaigns encouraging others to post reviews. We may accept, reject, or remove reviews in our sole discretion. Review manipulation or fake reviews constitute a material breach of these Terms and may result in immediate account termination.

11. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain links to third-party websites and content. Such third-party content is not investigated, monitored, or checked for accuracy by us. Inclusion of, linking to, or permitting the use of any third-party websites or content does not imply approval or endorsement thereof by us. We are not responsible for any loss or damage caused by your use of any third-party services.

12. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who violates the law or these Legal Terms; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable any of your Contributions; and (4) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

13. PRIVACY POLICY & THIRD-PARTY SERVICE PROVIDERS

We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy (campaid.net/legal-center), which is incorporated into these Legal Terms. The Services are hosted in the United States. If you access the Services from any other region, through your continued use you consent to have your data transferred to and processed in the United States.

Third-Party Service Providers: Campaid relies on the following third-party service providers. Use of Campaid constitutes acknowledgement that your data may be processed by these providers in accordance with the Privacy Policy and the providers' own terms and privacy policies:

Vercel — edge hosting, deployment, static asset delivery
Supabase — PostgreSQL database, authentication, storage, realtime messaging
Stripe / Stripe Connect — payment processing, escrow, payouts, 1099-K tax reporting
Resend — transactional email delivery
PostHog — product analytics and masked session replay (consent-gated; session replay masks all typed input)
Google Maps API — location services on listings and task posts
Sentry — error monitoring and session replay for debugging
Twilio — SMS delivery (currently built but disabled; activates when credentials are configured)
Checkr — consumer reporting agency for background checks (currently built but not live)
Microsoft 365 / OneDrive / SharePoint / Teams — internal workspace and document storage

14. DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) NOTICE AND POLICY

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify our Designated Copyright Agent: Nesan Siva — Attn: Copyright Agent — 1502 12th St S, Birmingham, AL 35205 — support@campaid.net. We will promptly investigate all valid DMCA notices and take appropriate action including removal of infringing content and, for repeat infringers, account termination.

15. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES TO ANY PERSON FOR ANY REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. If we terminate or suspend your account, you are prohibited from registering a new account under any name, fake or borrowed, or otherwise continuing to use the Services through a third party's account. Termination of your account does not relieve you of any obligation to pay amounts owed.

16. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Services. Material changes to these Terms — including changes to fee structure, dispute resolution, arbitration, or liability limits — will be notified to registered users via email no fewer than thirty (30) days before the change takes effect. Continued use of the Services after the effective date constitutes acceptance.

17. GOVERNING LAW

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Alabama applicable to agreements made and to be entirely performed within the State of Alabama, without regard to its conflict of law principles. The exclusive venue for any dispute not subject to arbitration under Section 18 is the state or federal courts located in Jefferson County, Alabama, and you hereby consent to personal jurisdiction in those courts.

18. DISPUTE RESOLUTION

Informal Negotiations

The Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party at the addresses set forth in Section 40.

Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute will be finally and exclusively resolved by binding individual arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. YOU HEREBY WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION, SUBJECT TO YOUR RIGHT TO OPT OUT BELOW. Forum and rules: the arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, available at adr.org, as modified by this Section. Costs: you are responsible only for the consumer filing fee set by the AAA Consumer Rules. For any claim seeking $25,000 or less, Ugig LLC will pay all remaining AAA administrative fees and all arbitrator compensation. Each party bears its own attorneys' fees, except that the arbitrator may award fees where a statute provides for them, or against a party whose claim or defense the arbitrator finds frivolous or brought in bad faith. Location and format: any in-person hearing will take place in the county where you reside or, at your election, in Jefferson County, Alabama. For claims of $25,000 or less you may elect to have the matter decided on documents alone or by telephone or video hearing. Small claims: either party may instead bring an individual claim in small claims court in Jefferson County, Alabama or in the county where you reside, so long as the claim remains individual and in that court. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Restrictions

There is no right or authority for any Dispute to be arbitrated on a class-action basis or to be brought in a purported representative capacity on behalf of the general public or any other persons. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding. Your right to opt out: you may reject this arbitration agreement by emailing support@campaid.net with the subject line “Arbitration Opt-Out” and the email address on your account, within thirty (30) days of first accepting these Terms or, for existing users, within thirty (30) days of the effective date of this version. Opting out affects nothing else about your account, and we will not hold it against you in any way. Who decides what: the arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court, not an arbitrator, decides any challenge to the class-action waiver in this Section. If the class waiver fails: if the class-action waiver is found unenforceable as to a particular claim, that claim — and only that claim — is severed from arbitration and brought in the courts identified in Section 17, and the remainder of this arbitration agreement remains in force. If any other part of this Section is found unenforceable, it is severed and the rest remains in force. Coordinated filings: if twenty-five (25) or more demands for arbitration raising substantially similar claims are filed against Ugig LLC within a thirty (30) day period by or with the assistance of the same law firm or coordinated group, the AAA will administer them in sequential batches of up to fifty (50) claims, each batch proceeding concurrently before a single arbitrator, with a single set of filing fees per batch. All applicable limitations periods are tolled for claims awaiting a batch, and any claimant may instead opt out of batching and proceed in small claims court. Nothing in this Section prevents either party from seeking individualized injunctive relief in arbitration, or temporary injunctive relief in court to protect intellectual property or account security pending arbitration.

Statute of Limitations

ANY CAUSE OF ACTION ARISING OUT OF YOUR USE OF CAMPAID OR THESE TERMS MUST BE COMMENCED WITHIN THE TIME PERIOD ALLOWED BY APPLICABLE LAW. Campaid does not seek to shorten any limitations period, and any provision purporting to do so is not enforceable under Alabama law. The applicable statutory periods therefore govern all claims, including contract, tort, fraud, and statutory claims.

19. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and other information. We reserve the right to correct any errors and to change or update information on the Services at any time, without prior notice.

20. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES.

21. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) THE AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT OR (B) $100.00 USD. Nothing in this section limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any rights you have under applicable consumer protection law.

Force Majeure: Campaid shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: acts of God; acts of government; internet or telecommunications outages; failures of third-party service providers (including Stripe, Supabase, Vercel, Resend, or Twilio); civil unrest; pandemics; or any other cause beyond our reasonable control. In such events, our obligations are suspended for the duration of the force majeure event.

22. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Ugig LLC, including its subsidiaries, affiliates, and all of our respective officers, agents, partners, founders, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) your misuse of the Services or use of the Services in violation of these Legal Terms or applicable law; (3) breach of these Legal Terms; (4) any breach of your representations and warranties set forth in these Legal Terms; (5) your violation of the rights of a third party, including intellectual property rights; (6) any overt harmful act toward any other user of the Services; (7) any tax liability, regulatory action, penalty, or governmental claim arising from your failure to properly report, withhold, or remit taxes on your earnings through the platform; (8) any claim by a third party that goods or tickets you sold through the platform were counterfeit, stolen, fraudulent, or otherwise misrepresented; and (9) any personal injury, property damage, or other harm arising from an in-person meeting you arranged through the platform. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us.

23. USER DATA, RETENTION & PRIVACY RIGHTS

We will maintain certain data that you transmit to the Services for the purpose of managing performance of the Services. Although we perform regular routine backups, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services.

Data Retention: Transaction records (including those required for taxation purposes) are retained for no less than seven (7) years. When an account is deleted or banned, a point-in-time archive is produced for legal and audit purposes. For accounts with no associated financial history (no Stripe transactions, no completed tasks, no payouts), personally identifiable information is purged no later than thirty (30) days after deletion, except where retention is required by law (for example, where a dispute, chargeback, fraud investigation, or subpoena is active).

Data Subject Access Requests (DSAR): Users may request a copy of the personal information Campaid holds about them, and may request correction or deletion, by contacting support@campaid.net from the email address associated with the account. Requests are processed within thirty (30) days except where retention is legally required. Where retention is required, Campaid will disclose the reason and the duration. California residents have additional rights under the CCPA; EU/EEA residents have additional rights under the GDPR. See the Privacy Policy for details.

24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.

25. SMS TEXT MESSAGING

Program Description

SMS text messaging is not currently active on Campaid; it is built but disabled and will be enabled in a future release. When it is enabled, the following terms apply. By opting into any Campaid text messaging program (delivered via Twilio), you expressly consent to receive text messages (SMS) to your mobile number, including account alerts, transaction notifications, and responses to inquiries. SMS is transactional only; Campaid does not send marketing or promotional messages via SMS.

Opting Out

If at any time you wish to stop receiving SMS messages from us, simply reply to the text with "STOP." You may receive an SMS message confirming your opt out. Standard account notifications may still be delivered by email.

Message and Data Rates

Message and data rates may apply to any SMS messages sent or received. Carriers are not liable for delayed or undelivered messages.

Support

If you have any questions, reply with HELP, email support@campaid.net, or call (470) 899-8989.

26. CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

27. MISCELLANEOUS

These Legal Terms, together with the Privacy Policy, Cookie Policy, Community Guidelines, and Refund Policy (each incorporated by reference), constitute the entire agreement and understanding between you and us and supersede all prior and contemporaneous agreements, representations, and warranties, whether written or oral. Our failure to exercise or enforce any right or provision shall not operate as a waiver of such right or provision. If any provision is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity of any remaining provisions. In the event of a conflict among incorporated documents, the order of precedence is: (1) these Terms of Service; (2) the Refund Policy; (3) the Community Guidelines; (4) the Privacy Policy; (5) the Cookie Policy.

28. USER ELIGIBILITY, IDENTITY, AND STUDENT VERIFICATION

Age: Campaid is open to users eighteen (18) years of age or older. No person under eighteen (18) may create, own, or use an account under any circumstances. Any account identified as belonging to a user under 18 will be immediately suspended and permanently deleted. By creating an account you represent that you are at least 18 years of age.

Roles: One Campaid account carries both the Hirer and Tasker roles. Every registered account may act as a Hirer immediately upon signup. The Tasker role unlocks automatically when the account completes valid student verification via an institutional .edu email address whose domain matches a Campaid-designated active campus — no second click, opt-in, or separate application is required. Campaid designates which campuses are active from time to time; the current list is shown on the Site. Additional campuses will be enabled on a rolling basis. Cross-campus transactions are permitted by design once additional campuses are active.

Verification: Taskers are subject to periodic enrollment re-verification. Revocation of .edu verification (e.g., graduation with domain deactivation) disables the Tasker role prospectively and does not affect the Hirer role. Ugig LLC reserves the right to deactivate any account that fails to meet eligibility criteria at any time.

Account security: You are solely responsible for all activity under your credentials and must notify support@campaid.net within twenty-four (24) hours of any suspected account compromise.

Date of birth: A date of birth must be provided at signup to verify you are at least 18. Campaid does not permit use of the platform by persons under 18.

29. COMMUNITY GUIDELINES — TRIPLE-GATE ACCEPTANCE

In addition to accepting these Terms of Service at account creation, every user must accept the Campaid Community Guidelines (campaid.net/legal-center) at each of the following three gates:

Gate 1 — Signup: Community Guidelines are displayed at account creation and acceptance is recorded on the user record.
Gate 2 — First Post: The first time an account posts a Task, lists a ticket on the Ticket Counter, or lists an item on the Goods Marketplace, Community Guidelines must be re-accepted before the post completes.
Gate 3 — First Application Accepted: The first time a Hirer accepts an applicant, or a Tasker's application is accepted, Community Guidelines must be re-accepted.

Existing users who have not yet satisfied a gate will be prompted to accept at their next attempt to perform the corresponding action. Refusal to accept at any gate means the corresponding action does not occur. Acceptance at each gate is stamped on the user record and logged. Each Task post, listing, and application acceptance produces an audit-log entry recording that the Community Guidelines were re-accepted for that specific action.

30. INDEPENDENT CONTRACTOR STATUS & TAX OBLIGATIONS

Campaid is a software marketplace, not an employer or agency. All Taskers are strictly Independent Contractors. Taskers are responsible for their own benefits, insurance, and tax withholdings. Ugig LLC does not withhold income tax, Social Security, or Medicare taxes on behalf of any Tasker.

Tax warranty: You represent and warrant that you will comply with all applicable federal and state tax obligations on your earnings through the platform, including self-employment tax. You understand that Stripe, Campaid's payment processor, may issue a Form 1099-K to you and to the IRS for your gross earnings above applicable thresholds. Campaid's reporting obligations do not constitute tax advice; consult a qualified tax professional for guidance on your specific situation.

Tax indemnification: Users agree to indemnify Ugig LLC against any tax liability, fines, or penalties arising from their failure to properly report earnings. You must provide a valid Taxpayer Identification Number (SSN/TIN) via Stripe for 1099-K reporting. Any attempt to provide a false TIN/SSN/EIN, or to misrepresent your employment status to the IRS or Alabama Department of Labor, constitutes a material breach of this Agreement and grounds for immediate permanent ban.

31. GIG PRICING, NEGOTIATION, AND PLATFORM SERVICE FEES

Gigs (Tasks): Each Gig is posted with one of two pricing modes chosen by the Hirer. (1) Set Price — the Hirer posts a firm, publicly visible price; a Tasker applies at that price with one click, and no counter-offers are exchanged. (2) Negotiable — the Hirer posts a public target price, and each Tasker applicant may quote any price at or above the platform minimum. Either party may then send counter-offers back and forth until one party accepts the other's current price. The Task remains open while multiple Taskers apply; the Hirer reviews the applicants and selects one to hire. The minimum task posting price, the minimum Tasker quote, and the minimum counter-offer are each $10.00. The Hirer's identity is not disclosed to losing applicants.

Platform service fees (product-specific — do not conflate):

Gigs (Tasks): 12% of the agreed task price, added to the Hirer's checkout total. Minimum fee: $2.00. The 12% fee is charged to the Hirer. Stripe processing fees on Gig transactions come out of the 12% platform margin.
Ticket Counter: a tiered seller fee computed on the final sale price — 5% for sales under $30.00 (minimum fee $1.00); 10% for sales from $30.00 through $149.99; 7% for sales of $150.00 and above. Campaid absorbs the Stripe processing fee on Ticket Counter sales.
Goods Marketplace: the same tiered seller fee schedule as the Ticket Counter (5% / 10% / 7% by price band). Campaid absorbs the Stripe processing fee on Goods Marketplace sales.

All fees are charged in United States dollars. Campaid's service fee is returned with any refund, as set out in the Refund Policy; payment processing fees charged by Stripe are retained by Stripe and are not within Campaid's control. Fee schedules may be revised prospectively with thirty (30) days written notice; prior transactions are grandfathered to the fee schedule in effect at the time of the transaction.

Negotiation rules: On Set Price Gigs, the posted price is firm and no counter-offers are exchanged. On Negotiable Gigs, the Hirer and the applying Tasker may exchange counter-offers symmetrically until one party accepts the other's current price; the agreed price is the price that was accepted. Ticket Counter and Goods Marketplace listings carry a seller-controlled 'Open to Offers' toggle: ON (default) = buyers may purchase at the listed price or submit an offer, and the seller may accept, counter, or reject; OFF = the listed price is firm. When a final negotiated price is agreed, that final price — not the original listed price — is the amount collected at checkout and the amount on which the tiered seller fee is computed.

Off-platform payment: Attempting or completing payment for any Campaid transaction outside of the Campaid platform (e.g., via Venmo, CashApp, Zelle, PayPal, or cash) results in: (a) immediate forfeiture of all platform protections and dispute-mediation rights; (b) permanent ban from the platform; and (c) recovery of Campaid's actual documented losses and reasonable administrative costs, up to $50.00 USD per occurrence (representing a reasonable estimate of Campaid's lost platform revenue and administrative costs), which Campaid may collect through any lawful means.

32. BACKGROUND CHECK, TASKER VERIFICATION & STRIKE SYSTEM

Background checks: Campaid plans to offer Taskers the option to voluntarily submit to a background check through a third-party consumer reporting agency (e.g., Checkr). This feature is not yet available; when it launches, background checks will be strictly optional and self-paid by the Tasker at the provider’s then-current rate, and a verified-background indicator may be shown on the profiles of Taskers who complete one. Ugig LLC does not warrant the accuracy, timeliness, or completeness of any background check report, and a cleared check is not a guarantee of safe or appropriate conduct.

Required profile state for listing: To post a Task, a user must have a completed profile (photo uploaded, name, contact information) and must have accepted Community Guidelines at the applicable gate. To apply to a Task, a user must additionally have completed .edu student verification and Stripe Connect bank verification. To list a ticket or item in the Goods Marketplace, a user must have a completed profile and Stripe Connect bank verification (no .edu student verification is required to list tickets or marketplace items). These gates are enforced in the platform code; attempts to bypass them constitute a material breach.

Security and platform controls (commercially reasonable measures we currently implement, not warranties, and no system is completely secure): (a) Data at rest and in transit is encrypted (TLS 1.2+ in transit; Supabase at-rest encryption for database and storage). (b) All user-facing write endpoints are rate-limited (primarily per account, with a coarser per-IP ceiling). (c) Row-level security policies are applied to all database tables containing user data. (d) Unhandled errors are captured by Sentry for monitoring. (e) The platform maintains kill-switch capabilities for maintenance mode, payment freeze, and listing freeze, activated by administrators to protect users.

Tasker strike system: Taskers are subject to a strike system for conduct that harms the platform or other users. Strike-generating events include (without limitation): (i) cancelling a confirmed Task after the Hirer has paid; (ii) failing to appear or complete work after confirming a Task; (iii) soliciting off-platform payment; (iv) receiving a valid Community Guidelines violation finding from Campaid. Three (3) cumulative reliability strikes may result in suspension or termination of the account, subject to appeal by emailing support@campaid.net. Fraudulent, safety-threatening, or legally impermissible conduct may result in immediate permanent ban without strike accumulation. Appeals follow the Ban Appeal process in the Community Guidelines.

33. LIMITATION OF LIABILITY AND TOTAL LOSS FINANCIAL CAP

To the maximum extent permitted by Alabama law, Ugig LLC, its officers, founders, agents, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to bodily injury, death, emotional distress, lost profits, loss of data, or damage to goodwill. The total cumulative liability of Ugig LLC to you for any and all claims is limited as set out in Section 21, which states the single applicable cap. Nothing in this Section limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any rights you have under applicable consumer protection law. This cap applies even if Campaid has been advised of the possibility of greater damages. Some jurisdictions do not allow limitation of liability for personal injury or death, and in those jurisdictions our liability is limited to the maximum extent permitted by law.

34. GENERAL RELEASE OF LIABILITY AND MEETING SAFETY

Physical task risk: Users acknowledge that performing or requesting tasks (moving, cleaning, delivery, etc.) involves physical risk. You voluntarily assume all risks. You hereby release and forever discharge Ugig LLC from any claims arising from property damage or theft. Ugig LLC does not provide insurance coverage for users' personal property or medical expenses.

Meeting safety clause (verbatim, locked 2026-04-22): Any meeting between users arranged in connection with a Campaid transaction (delivery, handoff, task performance, ticket exchange, item handoff, or otherwise) is undertaken by the users in their personal capacities at their own risk. Users are strongly encouraged to meet in well-lit public locations, to bring a friend, to confirm identity through the Campaid platform before meeting, and to keep all communications within the Campaid messaging system prior to the meeting. Ugig LLC is not a party to any in-person meeting, does not supervise meetings, does not provide security, and is not responsible for any harm — including but not limited to property damage, bodily injury, emotional distress, theft, or loss — arising from or in connection with such meetings.

Campaid is not an emergency service. We cannot respond to emergencies, we do not monitor meetings between users, and we have no ability to intervene in one as it happens. If you feel unsafe or are in danger, leave and call 911, or your local non-emergency police line if the situation is not urgent. Reporting a user through Campaid creates a record for us to act on afterwards — it does not summon help.

35. TICKET MARKETPLACE RULES AND VALIDITY DISCLAIMER

Campaid is a secondary marketplace; we do not own, verify, or guarantee the authenticity of any tickets sold. Users may only list tickets they physically possess or have an immediate legal right to transfer. Listing speculative or nonexistent tickets is grounds for a permanent ban. Ugig LLC is not liable for fraudulent tickets, voided entries, or venue-denied access. All ticket sales are "As-Is" unless the buyer opens a valid dispute within the twenty-four (24) hour buyer confirmation window.

Fake-product reporting: Each ticket listing exposes a dedicated 'Report fake / counterfeit / misrepresented' action. Two reports from different users against a single listing automatically suppress the listing pending review. Sellers may be required to provide proof of purchase or other authenticity documentation. Trademark holders may submit takedown requests to support@campaid.net; infringing listings will be removed and repeat infringers permanently banned.

Open negotiation: The Ticket Counter operates as an open marketplace: the seller's asking price is publicly visible. Every listing carries a seller-controlled 'Open to Offers' toggle (ON by default). When 'Open to Offers' is OFF, the listed price is firm and the offer interface is hidden. Buyers and sellers may exchange messages within the offer thread and via the /messages system, subject to the automated monitoring notice in Section 7.

Users must comply with all applicable venue policies regarding the transfer of student-only or complimentary tickets.

36. GOODS MARKETPLACE RULES

The Goods Marketplace operates on the same platform-hold escrow and twenty-four (24) hour universal buyer confirmation window as the Ticket Counter. The same tiered seller fee schedule (5% / 10% / 7%) applies. Campaid absorbs the Stripe processing fee.

Seller affirmations: By listing an item in the Goods Marketplace, the seller affirmatively represents that: (a) the item is genuinely owned by the seller and free from any lien or encumbrance; (b) the item has been accurately described and photographed — material defects are disclosed; (c) the item is not stolen, counterfeit, or misrepresented; (d) the seller is legally permitted to sell the item; and (e) a minimum of three (3) photos are provided at the time of listing.

Fake-product / counterfeit reporting: Each listing exposes a dedicated 'Report fake / counterfeit / misrepresented' action. Two reports from different users suppress the listing pending review. Repeat offenders are permanently banned. The open-negotiation model (seller 'Open to Offers' toggle) applies identically to the Goods Marketplace as described in Section 35.

37. ACADEMIC HONESTY AND UNIVERSITY REGULATIONS

Campaid explicitly prohibits any task that facilitates academic misconduct, including ghostwriting, taking exams on behalf of another student, completing graded homework, or any other activity that violates a partner institution's academic integrity policies. Users are prohibited from trespassing on any restricted campus property during the performance of a task. Campaid is not affiliated with any educational institution and does not report to or communicate with any institution regarding user activity, except as required by applicable law.

38. INTELLECTUAL PROPERTY, CONTENT LICENSING & YOUR RIGHT TO HONEST REVIEWS

Ugig LLC owns the Campaid brand, code, and platform design. Users grant Ugig LLC a perpetual, worldwide, royalty-free license to display any content they upload. We may moderate or remove content containing explicit language, hate speech, harassment, or contact information used to circumvent platform fees. We do not edit the substance of a user's review, and we do not remove or suppress reviews merely because they are negative. Ratings and reviews must be truthful; review manipulation or fake reviews are strictly prohibited.

IP assignment: By submitting any content, listing, review, or task deliverable through the platform, you represent and warrant that you either own all intellectual property rights in that content or hold all necessary licenses, rights, consents, and permissions to submit it and to grant the licenses described in Sections 2 and 9. You grant Ugig LLC a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use any feedback, suggestions, or improvements you provide regarding the Services. This does not apply to, and we take no rights in, any review you post.

Truthful reviews and feedback: Nothing in these Terms restricts your right to publish honest reviews, complaints, or opinions about Campaid or about other users, on Campaid or anywhere else. We will not penalize, terminate, or threaten legal action against any user because of a truthful review or complaint. This protection does not extend to statements you know to be false, to disclosure of another user's private information, or to conduct that violates the harassment rules in the Community Guidelines.

39. MANDATORY ARBITRATION, FEES, TIME LIMITS & ENFORCEMENT

Binding arbitration and class-action waiver: All disputes are resolved by binding individual arbitration under the AAA Consumer Arbitration Rules, on the terms set out in full in Section 18 — including Campaid's payment of arbitration fees, the small-claims alternative, and your thirty (30) day right to opt out — following the mandatory thirty (30) day informal negotiation period in Section 18. YOU WAIVE YOUR RIGHT TO TRIAL BY JURY AND TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

Statute of limitations: Any cause of action arising out of your use of Campaid or these Terms must be commenced within the time period allowed by applicable law. Nothing in these Terms shortens any limitations period provided by Alabama law.

Service fees and refunds: Campaid's service fee (see Section 31 for the product-specific fee schedule) is returned with any refund, in full on a full refund and proportionally on a partial one, as set out in the Refund Policy. Payment processing fees charged by Stripe are retained by Stripe.

Off-platform liquidated damages: Any user who attempts or completes a payment for a Campaid transaction outside the Campaid platform shall forfeit all platform protections and mediation rights and shall be subject to recovery of Campaid's actual documented losses and reasonable administrative costs, up to $50.00 USD per occurrence, representing a reasonable estimate of Campaid's lost revenue and administrative costs. Campaid may pursue this amount through any lawful means including referral to collections.

Fraudulent chargeback fee: A chargeback filed with your card issuer is treated as a payment dispute. When one is filed, the account is automatically suspended for up to thirty (30) days pending review. A Campaid administrator reviews the transaction, and where the chargeback is confirmed to be fraudulent — defined as a chargeback filed after a Campaid transaction was successfully completed and the goods, services, or tickets were delivered as described — the account is permanently banned and the user shall be subject to a $100.00 USD fee plus any legal costs Campaid incurs in responding to the chargeback, to the extent permitted by Alabama law. Where the chargeback is found to be a legitimate dispute, no penalty applies and the account is restored.

Attorneys' fees: each party bears its own attorneys' fees and costs, except where a statute provides otherwise or where the arbitrator or court finds a claim or defense frivolous or brought in bad faith. Arbitration fees are allocated as set out in Section 18.

40. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Ugig LLC. doing business as Campaid

1502 12th St S, Birmingham, AL 35205, United States

Phone: (470) 899-8989

Email: support@campaid.net

Website: https://campaid.net