Refund Policy

UGIG LLC. DOING BUSINESS AS CAMPAID

Last Updated: August 13, 2026 · Applies to every Campaid transaction on campaid.net.

Plain-English Summary

Most refunds on Campaid are automatic. If a seller or Tasker does not hold up their end, you get your money back without asking. If there is a dispute, an administrator reviews it. The 12% service fee comes back with your refund — a $50 gig where you paid $56 refunds the whole $56, and a partial refund returns the fee in the same proportion. There is one named exception, in section 1.f: if you are the person who paid and you do not turn up to the meetup, the fee is not returned.

1. Gigs (Tasks)

Gigs use a manual hirer-pick flow. The Hirer posts a Gig as either Set Price (a firm, publicly visible price) or Negotiable (a public target price with symmetric counter-offers); multiple Taskers apply, and the Hirer selects one. The agreed price is the price that was accepted — the firm price on a Set Price Gig, or the final accepted counter-offer on a Negotiable Gig. The 12% Campaid platform fee is added to the Hirer's checkout total.

1.a When the Hirer cancels before the Tasker begins work

Full automatic refund to the Hirer, including the 12% Campaid platform fee. No escalation or approval required.

1.b When the Tasker cancels after the Hirer has paid (the 'E-8' scenario)

Full automatic refund to the Hirer, including the 12% Campaid platform fee. The cancelling Tasker receives a strike on their reliability record. Three (3) cumulative reliability strikes may result in suspension or termination of the account, subject to appeal. Campaid absorbs the Stripe processing fee on this refund.

1.c When work starts and there is a problem

The Hirer and Tasker first try to resolve the problem directly in the Task's message thread. If they cannot, either party may open a dispute via the in-app button. A Campaid administrator reviews and determines the outcome: full refund to Hirer, full payout to Tasker, or a partial split.

1.d Hirer non-confirmation

When the Tasker marks the work finished, the Hirer has 48 hours to confirm it or to raise a problem. Confirming releases the payment straight away. If the Hirer does nothing, the payment releases to the Tasker automatically at the end of those 48 hours — a Tasker who has done the work is never left waiting indefinitely. Raising a problem before the time is up stops the clock, and nothing is released while we look at it. Gigs get 48 hours rather than the 24 given to tickets and marketplace items because checking completed work reasonably takes longer than checking that an item or a ticket code arrived.

1.e Platform fee treatment

The 12% service fee is returned with every refund. On a full refund you get all of it back; on a partial refund it comes back in the same proportion as the money being returned. Campaid does not vary the fee according to who was at fault. The only situation in which the fee is not returned is a Hirer no-show, described in section 1.f.

1.f When somebody does not turn up

If the Hirer does not turn up. The Tasker is paid 5% of the task price for their time and travel, with no minimum — on a $50 gig that is $2.50. The Hirer is refunded everything else, but does not get the service fee back. This is the one situation in this policy in which the fee is not returned, and it applies only because the person who paid is the person who did not show.

If the Tasker does not turn up. The Hirer is refunded in full, including the service fee, and the Tasker receives a reliability strike on their account.

Tickets and marketplace items are treated differently, on purpose. A buyer who does not turn up is refunded in full and the seller is paid nothing. There is no 5% payment on those. A Tasker who travelled and waited has spent time they cannot recover, while a seller whose buyer did not arrive still has the ticket or the item and can list it again. The two losses are not the same, so the two rules are not either.

A no-show claim is decided by an administrator on the evidence available, which includes any meetup time and place the two of you agreed in the app.

2. Ticket Counter

Ticket Counter transactions use platform-hold escrow with a universal twenty-four (24) hour buyer-confirmation window after the seller marks delivery.

2.a Checkout not completed (session expired)

If the buyer does not complete payment within 24 hours of an accepted offer or Buy Now, the checkout session expires and no charge is made.

2.b Seller cancels before delivery

Full automatic refund to the buyer of the entire amount paid (Campaid does not keep its fee here). The seller may receive a conduct review.

2.c Invalid, duplicate, or materially misrepresented ticket

If a ticket is found invalid at the venue, is a duplicate, is for the wrong event/date/section, or is materially different from the listing description, the buyer may open a dispute within the twenty-four (24) hour buyer confirmation window. Campaid will review and, if the claim is substantiated, issue a full refund to the buyer from the funds held in escrow. Because payment is held until the buyer-confirmation window closes, a substantiated dispute filed within that window is refunded before the seller is paid; once funds auto-release after the window, a refund is not guaranteed and is at Campaid's discretion.

2.d Buyer non-confirmation — auto-release

If the seller marks the ticket delivered and the buyer does not confirm or dispute within twenty-four (24) hours, funds auto-release to the seller. The transaction is then final; post-release disputes are reviewed at Campaid's sole discretion.

2.e Campaid is a secondary marketplace

Per the Terms of Service §35, Campaid does not own, generate, or authenticate tickets. Disputes involving venue denial that occur after the confirmation window has closed are reviewed but not guaranteed to result in a refund.

3. Goods Marketplace

Goods Marketplace transactions use the same platform-hold escrow and universal twenty-four (24) hour buyer-confirmation window as the Ticket Counter.

3.a Checkout not completed

If the buyer does not complete payment within 24 hours of an accepted offer or Buy Now, the checkout session expires and no charge is made.

3.b Seller cancels before handoff

Full automatic refund to the buyer of the entire amount paid (Campaid does not keep its fee here).

3.c Item not as described, counterfeit, or defective on arrival

The buyer may open a dispute within the twenty-four (24) hour confirmation window, including via the dedicated 'Report fake / counterfeit / misrepresented' button. Campaid will review and, if substantiated, issue a full refund to the buyer from the funds held in escrow. Because payment is held until the buyer-confirmation window closes, a substantiated dispute filed within that window is refunded before the seller is paid; once funds auto-release after the window, a refund is not guaranteed and is at Campaid's discretion. Sellers found to have listed counterfeit or materially misrepresented goods are permanently banned.

3.d Buyer non-confirmation — auto-release

Same as the Ticket Counter: funds auto-release to the seller after twenty-four (24) hours of buyer inaction.

3.e When the seller asks for the item back

Some marketplace listings are marked “return required for a refund”. You will see that on the listing before you pay. On those listings, if a refund is agreed you must return the item to receive your money.

Two exceptions, and in neither will you be asked to meet anyone. A counterfeit item is never returned — handing a fake back to the seller puts it straight back on the market. And if your claim concerns how somebody behaved towards you, you will never be asked to go and meet them to hand something over.

Where a return is required and you decline to make it, no refund is issued. That is set out in section 9.

4. Platform Service Fees

The 12% service fee comes back with your refund. On a full refund you receive all of it; on a partial refund it is returned in the same proportion as the money being refunded. Campaid does not vary the fee according to who was at fault. On tickets and marketplace items the buyer pays no separate platform fee at all — the listed price is what you pay — so a refund there returns the entire amount paid. The one situation in which the fee is not returned is a Hirer no-show, described in section 1.f.

5. How to Request a Refund

First, try to resolve the issue directly with the other party in the Task, ticket, or listing message thread.
If you cannot resolve it, open the deal and use “Get help or request a refund”. It is on every gig, ticket and marketplace page. Choose the reason that fits — you do not need to know which section of this policy applies — and tell us what happened. You can attach photos: the item, the work, or a scanner error at the gate.
The other person is told and has 24 hours to give their side. If they do not respond, we decide on what we have — staying silent does not stop a decision. A Campaid administrator then reviews both accounts together with our own records: the listing, the agreed price, the message thread and the timestamps. Standard triage target is two (2) business days; safety and money-freeze cases are prioritized.
Once a decision is reached, the outcome is applied automatically: a refund returns funds to your original payment method (Stripe processing takes 5–10 business days); a payout releases escrow to the seller or Tasker.

6. Refund and Dispute Decisions

Campaid administrators decide refunds and disputes. Every decision records who made it, the evidence they reviewed and the reason for it, so any decision can be checked afterwards. If you disagree with a decision you can challenge it — the Dispute Policy explains how. When you and the other party disagree about a transaction, the full process — when you can open a dispute, the confirmation windows (24 hours on tickets and marketplace items, 48 hours on gigs), what evidence to send, how long a decision takes, and how to challenge one — is set out in the Campaid Dispute Policy, available in the Campaid Legal Center. Opening a dispute freezes the funds in place, so nobody is paid while it is reviewed.

7. Chargebacks

Chargebacks filed with your card issuer are treated as disputes from Campaid’s side. When a chargeback is filed, the account is automatically suspended while your bank decides — up to seventy-five (75) days, which is the longest a card dispute can run, though it is lifted as soon as the outcome is known and is usually much shorter. During that time Campaid reviews the claim and responds to Stripe with evidence including transaction records, delivery confirmation, and communication logs. Where a chargeback is confirmed to be fraudulent — filed after a transaction was successfully completed and the goods, services, or tickets were delivered as described — the account is permanently banned, a $100.00 USD fee applies (see Terms of Service §39), and the matter may be referred for civil action. Where the chargeback is found to be a legitimate dispute, no penalty applies and the account is restored.

8. Processing Times and Method

Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.
Campaid does not issue refunds to a different card, bank account, or wallet than the one used for the original payment.
If your original card has been replaced, your bank typically forwards the refund to your new card on its end.

9. What Is Not Refundable

The situations below are outside this policy. If your claim falls into one of them, Campaid will not issue a refund. Everything not listed here is judged on the rules set out above.

Change of mind. Deciding you no longer want a ticket, an item, or a job after the transaction has gone through.
Damage or loss after handoff. Once an item has been handed over, what happens to it is between you and whatever happened to it. Damage that was already there when you received it is a different thing and is covered above.
A ticket already used or passed on. Once a ticket has been scanned at the venue or transferred to someone else, it cannot be refunded.
Claims raised after the window. Campaid's process for a claim runs within the timeframes set out in this policy and the Dispute Policy. Contact support anyway if something has gone seriously wrong, but the money will usually have moved and the options are narrower.
Something the listing told you about. If a fault, a restriction, or a condition was described in the listing and you bought it anyway, that is not a valid claim.
Postponed or rescheduled events. If an event moves to a new date, the ticket remains valid for the new date and is not refundable. This is the standard across the ticketing industry. An event that is CANCELLED outright is different and is refundable — see section 2.
Anything agreed off Campaid. Side deals arranged outside the platform — meeting privately, paying part in cash, changing the terms in a direct message — cannot be verified by us and are not refundable. Keeping the whole transaction on Campaid is what makes it protectable.
Refusing a required return. Where returning the item is made a condition of the refund, refusing to return it means no refund is issued. Campaid tells you if that condition applies before you are asked to send anything back.

This list does not affect any right you have under law that cannot be excluded by agreement.

What a refund covers. A refund returns what you paid for that transaction. It does not cover knock-on costs — the event you missed, time off work, or something you bought elsewhere instead. Campaid holds the payment in escrow until a transaction completes, so in a dispute we are directing money that is already held rather than paying out from our own funds. Campaid's wider liability is set out in section 21 of the Terms of Service.

10. Escalation and Contact

If you are unsatisfied with a refund decision, you may request escalation by replying to the decision email within seven (7) days. Escalated disputes are reviewed by a founder who was not involved in the original decision. The escalated decision is final. Further disputes are subject to the binding arbitration process in the Terms of Service §18.

Time limits in this policy are Campaid's own process deadlines. They govern how and when Campaid will act on a claim. They do not shorten, waive, or otherwise affect any period within which you may bring a legal claim, which is governed by applicable law.

Email: support@campaid.net · Phone: (470) 899-8989 · 1502 12th St S, Birmingham, AL 35205.