UGIG LLC. DOING BUSINESS AS CAMPAID

Refund Policy

Last Updated: June 30, 2026 · Applies to every Campaid transaction on campaid.net.

Plain-English Summary

Most refunds on Campaid are automatic. If a seller or Tasker does not hold up their end, you get your money back without asking. If there's a dispute, an admin reviews it. Platform service fees are non-refundable except in the automatic full-refund scenarios described below.

1. Gigs (Tasks)

Gigs use a manual hirer-pick flow. The Hirer posts a Gig as either Set Price (a firm, publicly visible price) or Negotiable (a public target price with symmetric counter-offers); multiple Taskers apply, and the Hirer selects one. The agreed price is the price that was accepted — the firm price on a Set Price Gig, or the final accepted counter-offer on a Negotiable Gig. The 12% Campaid platform fee is added to the Hirer's checkout total.

1.a When the Hirer cancels before the Tasker begins work

Full automatic refund to the Hirer, including the 12% Campaid platform fee. No escalation or approval required.

1.b When the Tasker cancels after the Hirer has paid (the 'E-8' scenario)

Full automatic refund to the Hirer, including the 12% Campaid platform fee. The cancelling Tasker receives a strike on their reliability record. Three (3) cumulative reliability strikes may result in suspension or termination of the account, subject to appeal. Campaid absorbs the Stripe processing fee on this refund.

1.c When work starts and there is a problem

The Hirer and Tasker first try to resolve the problem directly in the Task's message thread. If they cannot, either party may open a dispute via the in-app button. A Campaid administrator reviews and determines the outcome: full refund to Hirer, full payout to Tasker, or a partial split.

1.d Hirer non-confirmation

Gigs do not auto-release. Payment is released to the Tasker only when the Hirer confirms that the work is complete. If a Hirer does not confirm a completed Gig, the Tasker may open a dispute via the in-app button for administrator review, and an administrator will determine the outcome.

1.e Platform fee treatment

In scenarios 1.a and 1.b, the 12% Campaid platform fee is included in the refund to the Hirer. In scenario 1.c, the platform fee treatment is at admin discretion based on fault determination.

2. Ticket Counter

Ticket Counter transactions use platform-hold escrow with a universal twelve (12) hour buyer-confirmation window after the seller marks delivery.

2.a Checkout not completed (session expired)

If the buyer does not complete payment within 24 hours of an accepted offer or Buy Now, the checkout session expires and no charge is made.

2.b Seller cancels before delivery

Full automatic refund to the buyer of the entire amount paid (Campaid does not keep its fee here). The seller may receive a conduct review.

2.c Invalid, duplicate, or materially misrepresented ticket

If a ticket is found invalid at the venue, is a duplicate, is for the wrong event/date/section, or is materially different from the listing description, the buyer may open a dispute within the twelve (12) hour buyer confirmation window. Campaid will review and, if the claim is substantiated, issue a full refund to the buyer and claw back the seller's payout.

2.d Buyer non-confirmation — auto-release

If the seller marks the ticket delivered and the buyer does not confirm or dispute within twelve (12) hours, funds auto-release to the seller. The transaction is then final; post-release disputes are reviewed at Campaid's sole discretion.

2.e Campaid is a secondary marketplace

Per the Terms of Service §35, Campaid does not own, generate, or authenticate tickets. Disputes involving venue denial that occur after the confirmation window has closed are reviewed but not guaranteed to result in a refund.

3. Goods Marketplace

Goods Marketplace transactions use the same platform-hold escrow and universal twelve (12) hour buyer-confirmation window as the Ticket Counter.

3.a Checkout not completed

If the buyer does not complete payment within 24 hours of an accepted offer or Buy Now, the checkout session expires and no charge is made.

3.b Seller cancels before handoff

Full automatic refund to the buyer of the entire amount paid (Campaid does not keep its fee here).

3.c Item not as described, counterfeit, or defective on arrival

The buyer may open a dispute within the twelve (12) hour confirmation window, including via the dedicated 'Report fake / counterfeit / misrepresented' button. Campaid will review and, if substantiated, issue a full refund to the buyer and claw back the seller's payout. Sellers found to have listed counterfeit or materially misrepresented goods are permanently banned.

3.d Buyer non-confirmation — auto-release

Same as the Ticket Counter: funds auto-release to the seller after twelve (12) hours of buyer inaction.

4. Platform Service Fees

Platform fees are non-refundable except where this Refund Policy expressly requires a refund (most notably the automatic full refunds in scenarios 1.a, 1.b, 2.b, and 3.b). In those cases the fee is fully refunded to the buyer or Hirer.

5. How to Request a Refund

1. First, try to resolve the issue directly with the other party in the Task, ticket, or listing message thread.
2. If you cannot resolve it, use the in-app Dispute or Report button on the Task, listing, or transaction detail page.
3. A Campaid administrator will triage your dispute. Standard triage target is forty-eight (48) hours; safety and money-freeze cases are prioritized.
4. Once a decision is reached, the outcome is applied automatically: a refund returns funds to your original payment method (Stripe processing takes 5–10 business days); a payout releases escrow to the seller or Tasker.

6. Refund and Dispute Decisions

Campaid administrators decide refunds and disputes. Higher-value disputes may receive additional founder review before a final decision is issued.

7. Chargebacks

Chargebacks filed with your card issuer are treated as disputes from Campaid's side. Campaid will respond to Stripe with evidence including transaction records, delivery confirmation, and communication logs. Users who initiate fraudulent chargebacks — after successful task completion or valid delivery — are subject to immediate permanent ban, a $100.00 USD fee (see Terms of Service §39), and may be referred for civil action.

8. Processing Times and Method

• Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.
• Campaid does not issue refunds to a different card, bank account, or wallet than the one used for the original payment.
• If your original card has been replaced, your bank typically forwards the refund to your new card on its end.

9. Escalation and Contact

If you are unsatisfied with a refund decision, you may request escalation by replying to the decision email within seven (7) days. Escalated disputes are reviewed by a founder who was not involved in the original decision. The escalated decision is final. Further disputes are subject to the binding arbitration process in the Terms of Service §18.

Email: support@campaid.net · Phone: (470) 899-8989 · 1502 12th St S, Birmingham, AL 35205.